Return Policy

Return Policy

We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return policy to ensure your peace of mind.

NOTE: If you would like to cancel an order, you will need to do so in 30 minutes or less. Our automatic fulfillment system will not allow cancellations after this period. Any false disputes will be challenged with your bank. 

Eligibility:

  • Returns are accepted within 30 days from the date of purchase.
  • To be eligible for a return, the product must be in its original packaging, unopened, and unused.

Return Process:

  1. Contact our Customer Support Team at help@theoozo.com to initiate the return process. Please include your order number and a brief explanation of the reason for your return.

  2. Once your return request is approved, you will receive detailed instructions on how to return your product.

  3. Package the product securely in its original packaging, ensuring it remains unopened and undamaged.

  4. Ship the product to the provided return address. Please note that the cost of return shipping is the responsibility of the customer.

Refund Process:

  • Upon receiving and inspecting the returned product to ensure it meets the eligibility criteria, we will process your refund.

  • Refunds will be issued to the original payment method used for the purchase.

  • Please allow 5-7 business days for the refund to reflect in your account after we have received the returned product.

Exclusions:

  • We do not accept returns for products that have been opened, used, or damaged by the customer.

  • Returns requested after the 30-day period will not be accepted.

We are committed to providing you with high-quality products and excellent customer service. If you have any questions or concerns about our return policy, please don't hesitate to contact us. Your satisfaction is our priority!

Track your order

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